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"Urgent Dental Care Aberdeenshire"

About: NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as the patient),

I started with severe toothache late in the evening. By the next day, my left jaw was so swollen and numb. I took lots of painkillers then called 111 the following day. Got an urgent appointment for the next day. Lovely dentist called Lizzie, in Bayview Dental Clinic Banff gave me three options. I took the easy one, antibiotics. Pain got worse and 2 days later I phoned 111 again. Went to Argyle Dental Practice, Aberdeen. Carrie, the dentist was amazing. Gave me a root canal, three nerves removed. Carrie talked me through the whole process. I had no pain during the process. I can honestly say it was the best dental experience I have had in my whole life. Emma the dental nurse was also so helpful and kind.

I feel so grateful for the kindness I received. I felt guilty seeking treatment during the holiday season but everyone has been so wonderful to me. 

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Responses

Response from Lisa Convery, Dental Nurse Team Manager, GDens, NHS Grampian 7 months ago
Lisa Convery
Dental Nurse Team Manager, GDens,
NHS Grampian
Submitted on 31/12/2024 at 12:16
Published on Care Opinion at 12:16


Hi listenxm93

I'm so sorry to hear that you experienced severe toothache over the holiday season, but please don't feel guilty for seeking treatment at this time – this is what we're here for!

It sounds like you got an appointment first through our Dental Information & Advice Line, who made your appointment at Bayview. (Lizzie also works for our Emergency Dental Service at Gdens.)

It's lovely to hear about the compassionate care you received from Lizzie and Carrie, our dentists, and Emma, our dental nurse. It's clear from your feedback that they provided the support and reassurance needed to make your visits more manageable.

I hope you're feeling much better now and pain-free and can enjoy the New Year. I will certainly share your kind words with Lizzie, Carrie, and Emma.

Thanks Again

Lisa

Dental Nurse Team Manger - Unscheduled Dental Care

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