"Communication"

I received a text telling me to log on to the NHS portal for details of a new appointment.  When I signed in it informed me that I had an appointment before the New Year at General Surgery, at the Western General. I expected to get a letter with further details but I didn't receive anything. As it was soon to be Christmas I phoned the hospital to get more details of the appointment before the festive season began. I wanted to know if there was any special preparation I had to make. I had also tried to find "general surgery " on maps of the hospital with no success. I made about 6 phone calls throughout the afternoon until I finally reached the right dept. They confirmed my appointment, advised me of the correct dept. and advised me that I did not need to make any preparation. When I attended my appointment I was asked for the completed questionnaire. I should have received this with the letter. I was slightly anxious about my appointment, not knowing what to expect. My experience only served to increase my anxiety.  I had thought my problem had been identified as requiring surgery, even before I attended. At my appointment the staff apologised for the error and put me at my ease but I was not happy with the texting experience, or the portal.