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A lifesaving service

Posted By hdhvelayd93

"A lifesaving service"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Patient Transport Service University Hospital Hairmyres / General Surgery (Ward 5)

(as a service user),

I would like to say thank you to the staff who cared for me when I attended the Hamilton OOT on the 17th December with extreme abdominal issues.

I was welcomed and seen by the care team very quickly. The waiting environment was busy although with a professional and calm atmosphere.

The transport service was so very much appreciated as I could not drive, and my father was not able to pay for a return taxi from East Kilbride to Hamilton.

I was thoroughly assessed and was so grateful to have been advised by staff to attend the Hospital for further analysis via CT scan as it had then been found I had a ruptured appendix.

I received surgery within 24 hours and spent 4days in Hairmyres Hospital.

I am so grateful and impressed by the prompt services provided since my first call to 111 at 6pm to then be In transportation to a healthcare facility and seen by staff by 8.30pm.

A lifesaving service, thank you all so very much.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 31/12/2024 at 08:54
Published on Care Opinion at 08:54

picture of Lise Axford

Dear hdhvelayd93

Thank you for taking the time to share your recent experience. I am pleased to read that you were calmly and professionally assessed before being transferred to University Hospital Hairmyres.

It is a worrying time when you suddenly become unwell and your positive feedback will be well received by all the teams. I will share with them widely.

I hope that you are now recovering well and wish you all the best

Kind regards

Lise

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Response from Maureen Dearie, Locality Manager, South Lanarkshire Health & Social Care Partnership 5 months ago
Maureen Dearie
Locality Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 31/12/2024 at 12:17
Published on Care Opinion at 12:17

Dear hdhvelayd93,

Thank you for taking the time to share your experience following your recent appointment at Primary Care Out of Hours Service. I was delighted to hear that you were treated promptly and professionally by our staff and that your attendance at the centre was made easier by the patient transport service.

I do hope you are recovering well from your recent surgery.

I will share your lovely feedback with the entire team, as they will be thrilled to know their efforts have made a difference.

Your compliment is truly appreciated and thank you once again for taking the time to share your positive patient journey.

Kind regards,

Maureen

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Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 5 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 31/12/2024 at 13:28
Published on Care Opinion at 13:28

picture of Alan Martin

Dear hdhvelayd93,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you, that sounds terrifying. I hope that you are feeling better. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crew directly. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best with a very happy new year and thanks again.

Kind Regards

Alan

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Update posted by hdhvelayd93 (a service user)

Thank you all so much for your well wishes, I am doing well and delighted to share my experience, knowing the care team will receive this positive feedback.

I was transported via a local taxi service from East Kilbride, which again is a wonderful service to provide as to not use valuable resources such as the ambulance services which are needed for the most urgent medical care.

All the best for the new year to the care team and wider medical services.

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 4 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 06/01/2025 at 14:21
Published on Care Opinion at 14:21

Dear hdhvelayd93

Thank you for sharing your story on Care Opinion. I am sorry to learn you had cause to contact the 111 service when you were feeling so unwell and that you subsequently underwent surgery. I do hope you are recovering well following your stay in hospital.

I noticed a few services tagged in your story, I am replying on behalf of NHS 24. I was delighted to read that your overall patient journey was very positive and you found your call to NHS 24 was actioned promptly. If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Best Wishes

Laura

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