Huge respect for NHS so dont ever contact the GP for myself or my family until we cant manage any longer, exhaust all advice the NHS website tells us to and 111 . Feel this is the message the GP has been giving out since covid- stay away.
But then after a series of health scares as a family we needed to see and get treatment from an actual GP so called up the surgery. Many times we couldnt get through at all and in time .Calling for days on end for our child, for myself, and no appointments were free, really dont know why neither did they so wasnt reassured. They pressured us to see a nurse instead, on one occasion made a telephone appointment with someone who wasn't even a doctor.
That online form is very poor and for some reason it wasn't running and other times it was and no one called us or emailed.
Maybe after so long away our expectations were too high but the whole experience has left us feeling they really dont want to see us.
We had to take our youngest to an urgent care centre out of area who rushed them to hospital for emergency treatmen .
We think we did everything we were meant to but were let down. Can't raise this or post with real name as other review site says surgery then pressurises patients to remove reviews.
Looking for a different more family friendly surgery now.
"Not seeing a GP when need to"
About: James Wigg Practice James Wigg Practice London NW5 2BX https://jameswigg.co.uk/
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses