"Mixed experiences with camglen community maternity"

I had mixed experiences with camglen community maternity. I found the team members to be friendly and polite.

When I was a patient with them, there was staff sickness which could not be helped, however this impacted continuity of my care. For example, the main midwife involved in my care made a referral to another service on my behalf. She was off sick and I never heard from the service to which I was referred. When I followed this up myself with the other midwives several times, I then was informed they would need to do a re-referral because the initial one never went through. This led to an increased waiting time which was particularly unhelpful due to the time limited nature of pregnancy.

I also found there to be quite a few basic issues which caused unecessary stress. For example, there is no administrative support at reception and therefore a phone number is provided to call. However, there was little to no phone reception in the area, which was confirmed by a staff member to me, so I could not make a phone call without going outside the building, which really defeats the purpose. Overall, I found the team to be friendly, well-intentioned but inconsistent and chaotic.