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Outstanding Service

Posted By Rossr

"Outstanding Service"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Medicine for the Older Adult (wards 13 - 16)

(as a relative),

My elderly mum was admitted to Hairmyres Hospital East Kilbride recently with several health related issues. 

She firstly was admitted to ward 14 then subsequently ward 15.

The care she received in both wards, including ambulance transport and A&E, was fantastic. 

Even though they were very busy wards,  the nurses and doctors in both these wards were caring, dedicated and highly professional throughout. 

Sadly my mum passed away, but once again, the love and care shown by every staff member made this a lot easier for my family and I. 

I don’t remember all nurses and doctors names but from the ones I do remember, I would like to thank nurses Bessy, Theresa, Lauren (or Lorna) Angela and the fantastic Charge nurse who was on the day my mum died. 

Also I’d like to thank the lovely male doctor who helped us make our decision in end of life care and to Doctors Nula and Christina for everything they did for my mum. 

You are all angels and deserve far greater pay than you receive for the difficult job you have. 

You are wonderful  human beings and thank you for everything 

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 6 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 31/12/2024 at 12:46
Published on Care Opinion at 12:46

picture of Alan Martin

Dear Rossr,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about your mum, please accept my sincerest condolences for what must continue to be a very difficult time for you and your family.

Thank you for your kind words about the staff involved in your mothers care, both from the Ambulance Service and our partners in the wider NHS. It is great to hear when the care delivered has such an effect on all those around. If you wish I can pass on the feedback to the our staff directly. To do so we would need to know the date, time and address that the Ambulance attended and your mothers name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and our thoughts are with you all.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Rossr (a relative)

Thank you Alan

I will find this out and get back to you asap

cannot thank you enough

have a lovely new year my friend

DR

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 6 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 03/01/2025 at 17:37
Published on Care Opinion at 17:37

picture of Jennifer Montgomery

Dear Rossr,

Please accept my condolences and thank you for sharing such lovely feedback about University Hospital Hairmyres at such a difficult time.

I am so pleased to hear that your mum was cared for with love and compassion by all our staff. This must have been very comforting for you and your family to see that your mum was so well supported and cared for.

I look forward to sharing your lovely words with all the teams and I am sure they will be very proud in hearing your feedback.

Wishing you all the best.

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Rossr (a relative)

Thank you Jenni

your staff are a credit to the profession

thank you so much for e mailing me

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