"Terrible practice - avoid if you can. "

I was with this practice for a number of years and had a terrible time. Luckily I have just switched to a new local one with better reviews. Things seemed to have drastically worsened post joining PC24.

I am a healthy young person who has had little dealings with the doctor but on the few occasions that I have been in need the experience had been terrible. I worry for those who are unable to use online services as this practice are extremely unhelpful in what they provide.

I have had issues of missing medication from my patient info, staff not being able to find my details on their system and arguing with me that I was contacting the wrong practice, been promised callbacks/issues to be resolved and not had them just to name a few. I have been left without medication multiple times due to errors/issues with the online system.

I do not typically post these sorts of reviews but I feel so strongly about warning people about this practice.

Phones are rarely answered even at quieter times in the day and appts are impossible to get. I managed to get one appt (which I did not request and rather was mistakingly told it was required for a medication prescription even though it was a repeat one) and was the only person in the practice both 15 minutes before my appt and as I was leaving so I really do not understand why appts are so difficult to come by.

Phone call appts are offered and are terrible as you are not given a time frame meaning those of us who work in the day can miss the call and then have to go through the entire process of trying to contact the practice, get an appt, ask for a time etc. when I raised the issue with working and missing phone calls due to the nature of my job, I was rudely told by the receptionist that lots of people have to work and that I’m not the only person in the world with a job so need to just deal with it. The manner was not and has never been professional.