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"Denied an ambulance"

About: Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I was recently denied an ambulance, my husband and I were desperate to get me to hospital and I could hardly move for severe abdominal pain and constant sickness ( later found out it was a bowel obstruction). I was almost passing out and from experience require anti sickness and pain management intravenously and hospitalisation at this point.

Because I did not have chest pains and was still able to communicate slightly, my husband was told I didn’t qualify for an ambulance. Despite mentioning I have severe Crohn’s disease and most likely an abdominal obstruction. This resulted in us having to find someone to give us a lift, deteriorating on the way there and ending up in A and E, were I was give anti sickness and pain relief. From experience this can be given by the ambulance service and this has happened in the past, so I’m unsure why I didn’t qualify this time?! Very disappointed and resulted in a longer hospital stay from the amount of fluid I had lost.

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 4 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service
Submitted on 31/12/2024 at 12:52
Published on Care Opinion at 12:52


picture of Alan Martin

Dear Luna*,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you and I do hope that you are home and are feeling better. Please accept my sincerest apologies or your experience when calling 999, I cannot begin to imagine how awful this was for you and your husband.

If you wish we can look into this for you and review the call made to ourselves and feedback directly. To do so we would need to know the date, time and address given when you called and of course your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and link it to the file? It is just that it will not be me that does this so saes any confusion.

Thanks again for sharing your experience and I wish you all the very best and a happy new year when it comes.

Kind Regards

Alan

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