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"Poor service "

About: Vine Medical Group

I attended the practice to request to be referred onto a Orthopaedic consultant as I have a permanent injury to the disc in my back for over 16 years, this is now impacting my work and business meaning I will have to retire and try and find alternative employment to which I explained many employers will not hire a person in their early 50's with a back injury.

The GP informed me there are very few consultants in the NHS and to go to a private clinic, he also informed me I would need to be referred to a senior physio therapist to possibly arrange this but he would not do this, I am already attending physio for a possible torn rotator cuff injury so to have a word with that physio about this in January, I did explain that in about 6 to 8 months I will have very little work left to justify keeping my business running and the wait for a physio takes approximately 3 months, then they give me excersises that don't help me and cause back spasms, and all this wasted time and money I still don't get to see a orthopaedic consultant.

I did explain that I will effectively be unemployed and claiming benefit but it appears Vine medical gp's don't want to help, so if I sell my van and tools I should have enough to pay for private health care.

I waited 5 weeks for this gp appointment which could have been discussed by phone call, I feel there is little point in gp's for physical health conditions as they always automatically refer me to a physio who then doesn't understand my pain and suffering and gives excersises to increase my pain, thus being unable to work and a financial cost to myself.

Please replace the vine medical group with a practice that cares, I have been informed from my own customers how bad this practice is and to try and transfer to a different one.

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Responses

Response from Vine Medical Group 6 months ago
Vine Medical Group
Submitted on 27/12/2024 at 14:34
Published on nhs.uk at 14:34


Dear Anonymous,

Thank you for leaving us your review.

I'd like to look into your experience in more detail. Please would you get in touch with me by sending an email to hiowicb-hsi.vinemedicalgroup-complaints@nhs.net with your details, for my attention.

Kind Regards,

Sarah

Assistant Practice Manager

Vine Medical Group

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