"Abysmal service "

This practice is beyond ridiculous. After today I will be changing to another GP practice.

There have been numerous instances of me calling at 8am as instructed and despite being one of the first 3 people in line I never get an appointment. The reason being, they have 2 phone lines but only 1 person handling the phones, Therefore I get to number 1 and i am left on hold for over an hour with no one answering the call. I even turned up to the surgery whilst still at position 1 for an hours and watched as the receptionist chatted with colleagues. When I challenged her about being on the call still waiting and put the phone on speaker, her response was "All appointments are gone, its just myself answering the calls."

Today 27th December 2024 was the third day that this has happened. I had called the practice on 2 separate lines (1 at no.1 and the other at no.4) I have screenshot and recorded just how long I have been position number 1, awaiting someone to answer. After waiting an hour on one line and 35 mins on the other all lines went dead. I am assuming the practice cut off all calls. When I called back I was number 11.

Its is disgraceful the service or lack thereof this surgery provides.