"Gone down hill since going in with Elenor cross"

Dear Patient,

I'm truly sorry to hear about the difficulties you're experiencing in trying to get medical attention for your ongoing chest infection, especially given your existing health conditions. It's understandably frustrating when you're unable to secure an appointment or receive a call back from your GP.

Here are a few steps you might consider taking:

1. Persistent Calling : Continue to call the practice at the specified times, as this is often when new appointments are released. It might also be helpful to ask if there are any cancellations or if you can be placed on a waiting list for urgent cases.

2. Online Services : Use the Anima service as it might provide more flexibility in securing an appointment.

3. Alternative Services : Consider calling NHS 111 if your symptoms worsen and you cannot get through to your GP. They can provide immediate care and advice.

4. Pharmacy Consultation : Pharmacists can offer advice on managing symptoms and may be able to suggest over-the-counter treatments that could provide some relief while you wait for a GP appointment.

5. Feedback : If you continue to face difficulties, consider providing feedback to the Complaints Manager. This can help them understand the challenges patients are facing and work towards improving access to care.

Your health is important, and it's crucial to get the care you need, especially with your existing conditions.

If your symptoms worsen or you feel it's an emergency, don't hesitate to seek immediate medical attention.