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Efficient and comprehensive telephone assessment

Posted By a1b2c3d4

"Efficient and comprehensive telephone assessment"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

While healthcare services are under extreme pressures at present, I received an empathetic, efficient and comprehensive telephone assessment and advice from call handler Norma-Jane and nurse Amanda with appropriate follow-up speedily arranged. Thank you for your excellent care. 

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 4 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 27/12/2024 at 13:06
Published on Care Opinion at 13:06

Dear a1b2c3d4

Thank you for taking the time to share your story on Care Opinion.

I am delighted to read of the excellent care you received when you contacted the 111 service, and that a quick follow up was arranged. If you wish to share some more information with me, I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for your kind words.

Best Wishes,

Laura

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