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"Wonderful Staff"

About: Kings Cross Health and Community Care Centre / GP Out of Hours

(as a parent/guardian),

Had to bring my son to out of hours, on Christmas Eve and all staff we encountered were truly fantastic. There was a HCSW on shift whose name I unfortunately didn’t catch but he was very friendly and came over to speak to me and my wee one. He let us know that someone wouldn’t be long and tried hard to get a wee smile from my son. I couldn’t have felt more at ease with the reception staff as well who engaged with my son after his appointment. When we got into our appointment the paediatric ANP was very attentive and was great with my son. I had a lovely experience (considering) and am truly thankful for the care and treatment we received. I hope the staff on shift that night all had a wonderful Christmas with their families. 

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Responses

Response from Rachel Bennison, Service Manager, Primary Care Services, Tayside Out of Hours Service, Angus Health and Social Care Partnership/NHS Tayside 6 months ago
Rachel Bennison
Service Manager, Primary Care Services, Tayside Out of Hours Service,
Angus Health and Social Care Partnership/NHS Tayside
Submitted on 30/12/2024 at 11:15
Published on Care Opinion at 11:20


picture of Rachel Bennison

Dear JammyJD25

Thank you for your feedback regarding the care you received from the Out of Hours Service. It is lovely to hear when out team have made a difference at time of concern.

I will share your feedback with staff and we hope you had a lovely Christmas.

Best wishes for 2025.

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