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"We felt heard and taken seriously"

About: St John's Hospital / Paediatrics

(as a service user),

Following an appointment with our GP, our son was seen by the staff in the children's ward. 

The staff were lovely, and we were seen very quickly. We felt heard and taken seriously, which hasn't always been the case when we have seen other medical professionals before. 

With our son being so young he was a bit scared as he couldn't understand what was happening, but they worked so well with him and were so patient. They adjusted his treatment plan so we could go home instead of staying overnight, which was hugely appreciated.

He ever got a wonderful gift from Santa for being such a brave boy!

Thank you to all the staff we encountered, we hope you all have a wonderful Christmas and New Year.

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 6 months ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 24/12/2024 at 13:25
Published on Care Opinion at 13:25


picture of Louise Davies

Dear Bbl17636

Thank you for taking the time to share your heartwarming story with us on Care Opinion.

I am so glad you found the staff in the Children's Ward to be so lovely, and that they really listened to your concerns. It is understandable your son would be quite nervous in this situation, so I am really pleased the staff were able to find a way for him to go home rather than stay in hospital.

I will make sure your lovely feedback is shared with the team.

Thank you again

Louise

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