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"Everyone was reassuring, kind and professional"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I had my coil fitted 5 wks earlier at my gp surgery after being told it was the right hrt combined with a continuous oestergon.

I had 5 awful wks, spoken with 3 drs to request removal as i was bleeding constantly, mood had drastically changed, was emotional felt depressed, wasnt me, but no one would remove. I tried to remove myself. Finally, last call to my gp, they explained continuous hrt not appropriate due to still having periods but my gp had no apts to remove, lady on reception recommended your wonderful service.

Your receptionist empathetic, consultation followed, next day it was removed. Everyone person at your clinic was reassuring, kind, professional, and your rooms were spotless.

You were my lifesaver. I couldn't have gone into Christmas how i was feeling.

A huge thank you. Too mamy womens voices are not being heard. You hear and you're a fabulous service.

Thank you xx

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 6 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 31/12/2024 at 12:03
Published on Care Opinion at 12:03


picture of Andrew Garratt

Hi BevB,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am pleased that we were able to help you and remove your coil and that you found the staff reassuring and professional. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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