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Emergency call out

Posted By betakr87

"Emergency call out"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

Immersive Reader

Having been suffering from a nasty flu bug was feeling very rough. Symptoms were not improving and I made the decision to visit GP, on getting ready to leave house I had a coughing fit and was unable to catch breath, almost blacking out. My husband got me to lie on sofa and he called 999.

Paramedics arrived promptly and were amazing , absolutely brilliant, they decided I needed to go to A @E Exeter where the fantastic care continued. Staff were obviously very busy and A@E was packed but everything was carried out quickly, efficiently and with the utmost care.

From start to finish less than 4 hours ( ambulance at home to me being discharged) I had amazing care. Can I add that on the unfortunate couple of times I've been to hospital the care has been excellent, I cannot praise the NHS staff more.

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Responses

Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 7 months ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 03/01/2025 at 10:57
Published on Care Opinion at 10:57

Immersive Reader

Good morning,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear your experience with us was positive although I am sorry you had to use our services at all!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Katie
The Patient Engagement Team

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