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"Negative experience"

About: Bewick Road Surgery

I was experiencing pulsatile tinnitus (a whooshing sound in my ear, that sounded like my heart beating) for some time and came into the surgery to have it checked out, hoping it wasn't a symptom of a wider condition, or caused by flying. The doctor didn't take me that seriously and just recommended olive oil drops, but told me I would probably just have to learn to live with it. The drops did not help, and I continued hearing the whooshing sounds regularly, which was extremely frustrating. Several months later I began experiencing unusual visual symptoms. This time I didn't even bother making an appointment at the surgery, instead booking an appointment with my optician, who checked me thoroughly and sent me straight to the hospital, where they ran tests. Before giving me a diagnosis, the doctor asked me if I had ever experienced whooshing sounds. When I said yes, he immediately told me that pulsatile tinnitus is nearly always indicative of a larger issue, and was related to the diagnosis he gave me. Had the doctor at Bewick Road Surgery taken me seriously and examined me thoroughly, I would have been saved close to a year of discomfort and received my diagnosis that much sooner. Now that I have been diagnosed, the surgery has usually been prompt with issuing my prescriptions, although not always; the female receptionists are polite and helpful.

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Responses

Response from Bewick Road Surgery 4 months ago
Bewick Road Surgery
Submitted on 16/01/2025 at 16:30
Published on nhs.uk at 16:30


Dear Anonymous,

Thank you for your feedback. We are sorry to hear about your experience, and in particular that you didn’t feel you were taken seriously.

It is really helpful for us to get feedback and to learn from patient experiences. Could I ask that you please contact the surgery, you can do so either via telephone (01914772296) or email (nencicb-ng.a85017@nhs.net), so that we can investigate your concerns thoroughly, and respond to you directly?

Rebecca Payne

Practice Manager

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