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I received outstanding care from the Team

Posted By Chujw54

"I received outstanding care from the Team"

About: Queen Margaret Hospital / Urology

(as a service user),

I received outstanding care from the Team here.

The kindness and intense care I received was above and beyond.

Nothing was too much trouble and the whole process of the Biopsy was made easier and less stressful with the attention and verbal narrative, talking me through every step of the medical procedure.

True Ambassadors for the N.H.S. and makes me appreciate the dedicated professionalism of people that put their heart and soul into helping us through what potentially can be a roller coaster ride of emotions.

Thank you all sincerely, Urology Clinic Team at Queen Margaret's Hospital Dunfermline.

You are awesome.

Very best wishes.

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Responses

Response from Jacqueline Stecka, Senior Charge Nurse, Urology DTC, NHS Fife 7 months ago
Jacqueline Stecka
Senior Charge Nurse, Urology DTC,
NHS Fife

Submitted on 24/12/2024 at 11:58
Published on Care Opinion at 11:58

Dear Chujw54

Thank you for providing such heartwarming feedback regarding your recent experience within our Urology Queen Margaret Hospital department. I am very humbled with your comments as will be the rest of the team. I look forward to sharing your story with them.

We as a team really appreciated the feedback provided by the patients passing through our unit, and it wonderful to know we are helping to make a difference during a difficult period in people's lives.

I am proud of the urology team and delighted that you feel they went above and beyond.

We send our best wishes with your recovery and subsequent results.

I hope you have a lovely Christmas.

Kind regards
Jackie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Chujw54 (a service user)

Thank you Jackie.

Best Christmas wishes and all.the very best for the New Year.

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