Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

I was made to feel completely at ease

Posted By midwife93

"I was made to feel completely at ease"

About: North Devon District Hospital / Radiology (X-ray)

(as a service user),

I have limited mobility, although I do manage totransfer from chair to couch. It is however painful for me to straighten my legs.

The radiographer was so caring and gentle with me. Usually in these cases I feel rushed and worry about being a nuisance. I was made to feel completely at ease and had no emotionally uncomfortable moments at all.

Additionally, everything was explained to me so that I understood all that was happening.

I wish I hadn't forgotten the radiographers name but I need to document that his love for his job shone through. He is a credit to both his profession and to NDDH.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gill Kite, Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Gill Kite
Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 23/12/2024 at 17:05
Published on Care Opinion at 17:05

picture of Gill Kite

Dear midwife93,

Thank you for taking the time to leave positive feedback following your DXA scan. I'm so pleased that you had a good experience of our service and were made to feel completely at ease and not rushed or worried at all.

I will pass your kind feedback onto Karl and his DXA team; they have worked very hard on the service that they are able to provide to their patients and so will be particularly pleased to receive your feedback.

Kind regards

Gill

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k