Care Opinion

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Every staff member introduced themselves

Posted By Sean82

"Every staff member introduced themselves"

About: Belfast City Hospital / Endoscopy Unit

(as a service user),

I had to come back to Belfast City Hospital Endoscopy Unit to get a polyp removed. All went well, with very little discomfort.

Once again I must commend all staff I encountered for their patience and kindness. Two things stand out that I really must highlight. Every staff member introduced themselves by name which I found extremely reassuring. It made the experience more personal and, as I had been anxious beforehand, it calmed me.

Secondly, after the procedure, I received a three-page illustrated report on my procedure, with the full names of all the theatre staff and the doctor who treated me. He also visited me in recovery to reassure me and talk me through my future care. I also received a detailed leaflet on what to expect post-procedure.

The standard of care here is amazing ! Thank you all.

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Responses

Response from Brenda Carville, Endoscopy Unit Manager, Endoscopy Unit Belfast City Hospital, Belfast Health & Social Care Trust 6 months ago
Brenda Carville
Endoscopy Unit Manager, Endoscopy Unit Belfast City Hospital,
Belfast Health & Social Care Trust

Submitted on 23/12/2024 at 11:13
Published on Care Opinion at 11:13

Thank you so much for taking the time to provide such positive feedback. I'm delighted the staff introduced themselves, and you were made to feel at ease. I am also pleased that you were provided with detailed information on discharge. I hope that your experience during your visit to the Endoscopy unit has made what can be an anxious time slightly easier.

Kind Regards

Brenda Carville

Endoscopy Unit

Belfast City Hospital

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Response from Alison Waterson, Interim Decontamination and Endoscopy Services Manager, Endoscopy, BHSCT 6 months ago
Alison Waterson
Interim Decontamination and Endoscopy Services Manager, Endoscopy,
BHSCT

Submitted on 23/12/2024 at 11:41
Published on Care Opinion at 11:41

Good morning,

Thank you so much for this lovely Care Opinion post for BCH Endoscopy, posts are shared with the teams and I know they will be delighted that you have taken the time to give them feedback.

It is very reassuring for me that staff are welcoming and caring towards our patients, an introduction always puts me at ease and I am delighted you had this good experience and felt less anxious on your visit.

Encompass has been active in the Belfast Trust for about 6 months and we have not had a lot of feedback on the patient reports yet so it is good to know you found the report useful.

I hope you are well recovered and fit to enjoy the Christmas festivities, I wish you a very very Happy Christmas time and a Healthy & Happy 2025!

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