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Written details would have been helpful

Posted By empathynt77

"Written details would have been helpful"

About: Community services / Community Equipment Service

(as a service user),

Just to say that everything went well with the delivery of the bed and the guys were very good and took time to explain how the functions worked on the actual bed. I found the experience good.

Being a lady in my seventies, I would have liked a little card with details on how the pump worked for the bed. I had to remember everything they were saying and it would have been better written down. It would have been really helpful to have these.

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Responses

Response from Gareth Spiers, Operational Manager, Community Equipment Centre, NHSCT 6 months ago
Gareth Spiers
Operational Manager, Community Equipment Centre,
NHSCT

Submitted on 21/12/2024 at 13:17
Published on Care Opinion on 22/12/2024 at 20:41

Hi Empathynt77,

Thank you for taking the time to give this valuable feedback, I am very glad to hear that the guys delivering the profiling bed gave a good explanation on how the bed functions and that you found the experience to be good.

With regards to the issue of user instructions, I do agree that this may be helpful and will raise your concern with the senior management team. Should you have any issues or queries regarding the equipment delivered to you please phone the number provided on the information leaflet given and a member of the team will be more than happy to assist and advise you.

Kind Regards

Gareth Spiers

Operational Manager

Community Equipment Service

NHSCT

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