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Phonecall operator cuts you

Story from nhs.uk

"Phonecall operator cuts you"

About: Hull Royal Infirmary

When calling the hospital & requesting the phonecall operator, the line immediately cuts.

Recalling the operator, the line reached the operator, but immediately when mentioning I have an appointment, the operator cut me.

Calling a third time, I had to tell the operator first that the operator keeps cutting me, I was able to state my question (which had nothing to do with cancelling or changing or information about my appointment).

I was calling to ask if there was a cafe at the hospital, because I was going to arrive very early for an appointment.

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Responses

Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust 7 months ago
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust

Submitted on 13/03/2025 at 16:09
Published on Care Opinion at 16:09

Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience when contacting the operator in our Trust. We would like to share your comments are shared with the department who manages the telephone system.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

NHS Humber Health Partnership

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