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The staff were wonderful, very helpful

Posted By Stewgas67

"The staff were wonderful, very helpful"

About: Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / General medicine (Wards 5d)

(as the patient),

Would like to say a big thank you to all the staff at the Queen Elizabeth hospital, 

I was admitted to the receiving ward towards the end of November with a suspected heart attack. The staff worked so hard and found it was not a heart attack but a blood infection. 

In the two days I was in the receiving ward the staff were wonderful very helpful and explained every process as they investigated what was wrong with me,

After being moved to ward 5D where I stayed for a further 6 days again the nurses were so caring also the staff bringing me my breakfast/ lunch and dinner which I found the food to be of a good standard, 

My room was cleaned every day with fresh towels and bedding if required. 

Can you please pass on my thanks to your staff.

Regards

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Responses

Response from Marie Austin, Lead Nurse, Acute Receiving Unit - Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 6 months ago
Marie Austin
Lead Nurse, Acute Receiving Unit - Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde

Submitted on 28/12/2024 at 12:59
Published on Care Opinion at 12:59

Dear Stewgas67

Thank you for taking the time to share your positive of experience following your recent admission to the Queen Elizabeth University Hospital. From the cleanliness of the environment, the quality of the food, the good communication from the teams and the recognition of the attributes and values of the teams shines a light on the amazing teams that all work together to provide a high standard of care and experience. I will share this feedback with the teams involved. We appreciate hearing the patient experience and perspective of your journey. I hope you are recuperating well following your blood infection.

Kind regards

Marie Austin

Lead Nurse

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Response from Ruth McLaughlin, Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital), NHS Greater Glasgow and Clyde 5 months ago
Ruth McLaughlin
Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital),
NHS Greater Glasgow and Clyde

Submitted on 26/01/2025 at 08:35
Published on Care Opinion at 08:36

Hi Stewgas67, apologies for the late reply.

Thank you for your kind comments regarding Ward 5D QEUH, the Catering and Facilities staff, The staff always strive to provide the highest standard of care for their patients and your kind words will be well received. They will also be pleased that you are recovering well.

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