"Symptoms incorrectly recorded during phone call"

About: Falsgrave Surgery Falsgrave Surgery Scarborough YO11 1UB

Posted via nhs.uk 8 months ago

Symptoms incorrectly recorded during phone call, only half of the symptoms recorded on my record, I was promised a call back to discuss further, waited all day and nobody called, later received a text message recommending over the counter treatment for an issue I don’t have.

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Falsgrave Surgery

Submitted on 19/12/2024 at 08:05

Published on nhs.uk at 08:06

Dear Patient
Thank you for your 1* review from today informing us that your same-day GP appointment details were incorrectly recorded. I am sorry that some of the information may have been missed off. It is difficult for me to confirm whether this was a case and what happened to advise you further, therefore if you would like me to investigate this concern for you in a more confidential setting then please email me at hnyicb-ny.haxbypatientexperience@nhs.net providing your patient's details and further information about the date of the incident.
Kind Regards
Piotr
Patient Experience Team

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