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"Let down by service"

About: Newham Talking Therapies (NTT)

(as a service user),

I would really love to tell you how much Ballaam St mental health have let me down but a quick summary.

Was with them well over 8 months I suffer from severe PTSD, depression anxiety and other mental health condition. I have a ems dog who is I live alone with, he is my world so when asked my main concerns I told them I cannot face death in any shape or form family friends and most of all my beloved dog, I said I need to get my head prepared for the loss of my dog otherwise I do not know how I will react. They said what do you mean. I told them listen to what I'm telling you, I don't know. So as time went under the care of a psychiatrist and psychologist, my dog now has turnable cancer and every day have to sit and watch him die as I am no further down the line.

Then it was 9 months ago I have phoned and emailed mental health for well over six weeks, nothing, they left me with no medication for I don't know how long for absolutely no contact at all from them. It's only recently when someone from CQC contacted them that I had my first contact in well over 8 weeks and that phone call was not about my mental health status, just about tablets.

So I still have hade no contact from a psychiatrist or psychologist and when I ask the plan they didn't know that's how the mental health service is being run.

If I never hade the strength to complain I would have been left.

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Responses

Response from East London NHS Foundation Trust 6 months ago
Submitted on 03/02/2025 at 11:21
Published on Care Opinion at 11:22


Thank you so much for sharing your experience and we are sorry to hear about the challenges you have faced.
Do please contact our Patient Advice and Liaison Service (PALS) team, who are here to help with any concerns about the treatment and care we provide.
More information about PALS is available here:
https://www.elft.nhs.uk/contact-us/pals-here-help

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