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"The care I received has been outstanding"

About: Victoria Hospital / Colorectal Unit Victoria Hospital / Day surgery Victoria Hospital / Endoscopy Victoria Hospital / Pre-assessment

(as the patient),

It all started with a stool sample sent to Dundee screening unit, it came back with a positive result. I had a colonoscopy which showed I had a tumor and polyps - bit of a surprise but not overwhelming.

Within 2 weeks I had a meeting with Mr Proctor who brought me up to speed with results and treatment programme. 2 weeks later pre-op then had the op at Victoria Hospital Kirkcaldy Fife. I was up and about next day and 2 days post op was allowed home. 

The care I received has been outstanding, from the person who found the blood to the amazing colonoscopy team, the anaesthetist (great guy) and the team in the room, to the Surgical staff who apart from Mr Proctor I don't  remember. Something to do with being unconscious.

The staff in the recovery ward and ward 44 can't thank them enough. I only wish I cold remember all the names. A special thank you to Jayne,  who calls me every couple of days to check on progress.

I feel we need to stop bemoaning our health staff who work their socks off to do their jobs in sometimes impossible circumstances.

Thank you all.

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Responses

Response from Jennifer Louden, Senior Charge Nurse, Ward 44 Colorectal surgery and Gastroenterology, NHS Fife 6 months ago
Jennifer Louden
Senior Charge Nurse, Ward 44 Colorectal surgery and Gastroenterology,
NHS Fife
Submitted on 20/12/2024 at 10:32
Published on Care Opinion at 10:32


Dear Novemebergs57

Thank you very much for taking the time to share your feedback regarding your recent admission to hospital. I have shared your kind words with the whole team in ward 44 who are delighted to hear that you had such a positive experience.

All the best in your recovery.

Kind Regards

Jennifer

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Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife 6 months ago
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife
Submitted on 23/12/2024 at 16:48
Published on Care Opinion at 16:48


picture of Stephanie Allan

Dear Novemebergs57

Thank you for taking the time to feedback on your surgical journey. I am pleased to hear that the care throughout has been outstanding.

On behalf of the pre-assessment team I wish you well with your continued recovery.

Steph

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Response from Yvonne Bernard, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife 6 months ago
Yvonne Bernard
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife
Submitted on 27/12/2024 at 12:21
Published on Care Opinion at 12:21


Dear Novembergs57,

Thank you for sharing your feedback regarding your journey from completing your bowel screening test to recovering from your surgery.

The Bowel Screening Programme is set out to pick up concerns as quickly as possible and in your case led to a speedy treatment pathway.

I will pass on your kind words to the Bowel Screening Programme staff.

yours sincerely

Yvonne Bernard - Charge Nurse

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Response from Kendall Ovens, Advanced Clinical Nurse Specialist Team Lead, Colerectal Nursing Team, NHS Fife 5 months ago
Kendall Ovens
Advanced Clinical Nurse Specialist Team Lead, Colerectal Nursing Team,
NHS Fife
Submitted on 30/12/2024 at 08:13
Published on Care Opinion at 08:44


Hi novemberqs57,

I am glad to hear you are home and recovering well.

I will pass your thanks onto Jayne who is a valued member of my team.

If you require any further advice or help please do not hesitate to contact us.

Kendall Ovens - Lead ACNS for Colorectal Cancer.

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