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"Stay in Ulster hospital A&E for a stomach bug"

About: The Ulster Hospital / Emergency Department

(as a service user),

I went to the Ulster Hospital A&E on Sunday feeling really unwell from a stomach bug. Despite it being busy, I was triaged within about 30 minutes and then started treatment within about 40 minutes after that. The doctors and nurses were so thorough and reassuring, diagnosing severe dehydration and an acute kidney injury.

I spent the next 48 hours in “yellow zone” section of A&E on a drip to rehydrate with various other tests and scans to ensure that nothing else was wrong.

Despite no bed on a ward being available, I was comfortable and well looked after the whole time and without exception every nurse and doctor I saw was incredible. They were attentive, caring and very thorough and I can’t thank them enough.

To be honest, I feel like the care and attention I received in A&E the past 48 hours was even better than that I recently received on a ward I was on (for other reasons). I also saw how hard the nurses and bed managers worked to find beds for all patients, patients were constantly being moved to wards but unfortunately the number coming in the doors of a&e is just too many for the numbers of beds in the hospital. It is not through their lack of trying and hard work.

There are only two things that I feel could be improved at the hospital and that is, providing showers for those that need to stay in A&E for several days, and secondly that there are beds for the A&E cubicles rather than reclining chairs. The chairs aren’t the end of the world, but a bed would definitely be more comfortable. 

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 10 months ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 20/12/2024 at 10:26
Published on Care Opinion at 10:26


Hi Stomachissues

Thank you for taking the time to tell us of your experience when you attended the ED. It is good to hear how well you were looked after by all staff despite not getting to a ward bed. Your kind comments, thanks and review are all very welcome and will be appreciated by the staff who cared for you. Unfortunately many of the areas are being used for patients waiting for beds rather than the purpose they were intended for and we plan to review the department as a whole to see if there are changes we can make that would work for all and we will include the reclining chairs.

I hope you are improving following your attendance.

Kind regards

Jenny

ED Lead Nurse

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