Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The staff were outstanding

Posted By NHSRules

"The staff were outstanding"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as the patient),

I was recently taken to A&E at the Queen Elizabeth University Hospital Glasgow. Just like every other time I've been taken, the staff were outstanding.

Sharon, the doctor, Staff Nurses Rachael & Claire, HCAs Ashley & Jasmine were so kind and caring. Even though they were all extremely busy, I was still very well cared for. They are definitely a credit to the NHS. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/12/2024 at 11:11
Published on Care Opinion at 11:11

picture of Kevin Torbet

Dear NHSRules

Thank you for sharing your heartfelt feedback about your recent visit to the A&E department at the Queen Elizabeth University Hospital.

We are truly pleased to hear about the outstanding care you received from Dr Sharon, Staff Nurses Rachael and Claire, and HCAs Ashley and Jasmine. Your recognition of their kindness, professionalism, and dedication means so much, especially given the challenging demands of their roles.

We will ensure that your kind words are shared with the team. They will be delighted to know their hard work and compassion made a positive impact during what must have been a difficult time for you.

Thank you for taking the time to acknowledge their efforts. We wish you continued good health and recovery.,

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 4 months ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 25/12/2024 at 04:33
Published on Care Opinion at 04:33

picture of Karen Hughes

Dear NHSRules,

thank you so much for taking the time to submit a care opinion about your recent visit to the Emergency Department, I will pass on your lovely comments to Dr Sharon, nurses Rachel and Claire, and HCSW Ashley and Jasmine, they will be delighted to receive such positive feedback.

It was also lovely to put a face to your name, it was so nice to meet you in person.

with very kind regards,

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by NHSRules (the patient)

It was lovely to meet you too Karen. Wishing everyone in A&E a very Merry Christmas, and please thank all those who are working today 💙

Opinions
Next Response j
Previous Response k