I tried to order a repeat prescription online and one of the items I’ve been taking for many years had disappeared from the list. I called the surgery and spoke to a receptionist who said I needed to redial the surgery number again and choose #2 from the options to speak to the prescription service. I tried to do this three times but couldn’t get through so I called the receptionist back who said she had checked the line was working and asked me to call it again. However this time, after choosing the #2 option and waiting in the queue again for some time I somehow managed to get back to the receptionist again. After the receptionist spoke to the prescription service once again I was told I’d need to make an appointment to see a doctor because it seemed the medication had been deleted from my repeat list but they didn’t know why. Unfortunately as there wasn’t any appointments available I was told to keep calling the surgery daily until one became available. So I have been left high and dry because of the surgery’s actions with little of my medication left. Could I respectfully suggest that if medications are being deleted from the patients repeat medications that a courtesy text or email be sent to the patient rather than the patient suddenly finding out when trying to re-order and then having to waste time trying to sort out the mess made which on this occasion was far from straightforward.
"Poor Practice"
About: Weaver Vale Practice Weaver Vale Practice Hospital Way WA7 2UT
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses