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High quality of care throughout

Posted By Enniskillen

"High quality of care throughout"

About: Altnagelvin Area Hospital / General Surgery Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Patient care services South West Acute Hospital / Emergency Care and Medicine Services

(as a service user),

Fell whilst in town shopping and ended up having surgery. When I fell the first person I can into contact with was a lovely paramedic called Richard. His compassion, care and kindness was overwhelming. Maggie, a lady who works for the ambulance service and off duty stay with me offering care and reassurance throughout. The paramedics who took me to hospital again continued this high standard of care.

My experience within the SWAH continued to be of high standard including emergency department and x-ray department. The paramedics who transferred me to Altnagelvin hospital continued this very positive experience. During my stay in hospital it was exceptional. I seen my surgeon the next morning who explained what was going to happen and within 24 hours of my fall I was recovering from surgery. From the nursing staff, porters, doctors, health care assistants, physiotherapists and catering staff, the high quality of care was maintained. This continues even at outpatients at the fracture clinic. I really don’t think that there is anything that could be improved on. 

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Responses

Response from AnnMarie Conlon, Falls Integrated Pathway Co-Ordinator, Primary Care Older People, WHSCT 11 months ago
AnnMarie Conlon
Falls Integrated Pathway Co-Ordinator, Primary Care Older People,
WHSCT

Submitted on 18/12/2024 at 09:50
Published on Care Opinion at 09:50

picture of AnnMarie Conlon

Dear Enniskillen,

My name is Ann Marie Conlon and I am the Falls Integrated Pathway Co-ordinator within the Western Health and Social Care Trust.

I'm sorry to read that you sustained an injury requiring surgery following a fall. I hope that you are making a good recovery at this time.

Thank you for taking the time to share your feedback on the services you received through Care Opinion.

It was reassuring to learn that the services you received were of a high standard throughout your journey following a fall.

As organisations we are committed to consistently show kindness, compassion, professionalism and respect to the patients we care for.

Reflecting on the area where you fell, was there anything within the area that increased your risk of falling? Are there any changes that you would recommend for the area at this time to reduce risk of falls for other people?

If you require further information on reducing risk of falls, together with services available to reduce your risk of further falls please contact the Falls Integrated Pathway on 02871610763, alternatively you can find additional information on the Trust website at Later Years | Western Health & Social Care Trust.

Many Thanks again for sharing your feedback, we are always grateful to those who share their experiences of the services they have received as we use your feedback for shared learning to inform staff and services of areas of good practice as well as areas for improvement.

I hope that you have a lovely Christmas and that you make a full recovery.

Best wishes,

Ann Marie Conlon

Falls Integrated Pathway Co-ordinator

We are currently looking for interested members of the public to provide feedback on our Falls Prevention Resources. This can be someone who has had a fall, is at risk of a fall or someone who cares for a person who has had a fall and feels passionate about improving Falls Services and Resources in the Western Trust. If this is something you would be interested in and would like more information on what is involved, please contact Úna McGovern at involve@westerntrust.hscni.net or call on 07775993582.

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 11 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 19/12/2024 at 13:17
Published on Care Opinion at 13:17

picture of Neil Gillan

Good afternoon Enniskillen,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn of the compassion, care and kindness displayed by the staff from the N Ireland Ambulance Service. I would like to share your feedback with them and in order to locate them I would require the following information:


- Date and approximate time of the incident- The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at Neil.gillan@nias.hscni.net. I wish you a speedy recovery.

Best wishes

Neil

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