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"Prescription system is really, risks patients…"

About: Eden Park Surgery

My child is on regular prescription of life saving medication for many years. These are initially prescribed by the consultant so Gp only has to sign the repeat prescriptions. Gp also receives regular consultant letters where the doses are shown.

Suddenly my child is prescribed half of the amount needed. It’s quite simple to get the prescription right as you need to multiply doses by the days… if you do your job right. However this has been going on for a few months. The pharmacist also put a note which was ignored and half the dose was prescribed again.

I complained to the receptionist who was apologetic and told me I need to have an appointment with the Gp pharmacist (in a weeks’s time!). I explained that the medication is not new, it has been prescribed by the consultant and such appointment is a waste of my and the pharmacists time. Obviously I was ignored so waiting for the call by the pharmacist - in a weeks time

Is it too much to ask for the gp to read the consultants letters and prescribe the correct amounts?

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Responses

Response from Eden Park Surgery 6 months ago
Eden Park Surgery
Submitted on 16/12/2024 at 09:04
Published on nhs.uk at 09:04


Dear Patient,

I'm so sorry to hear you have had problems with your prescription. I'd very much like to sort this out for you but you have left this review anonymously. If you'd like to contact me directly, I'm keen to investigate and resolve the issue.

My apologies in the meantime that our service has fallen short for your daughter. Katie Mitchell (Practice Manager)

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