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"They looked after me very well in a very friendly manner"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as the patient),

Following a heart ablation I was discharged and my wife and I were waiting in the foyer on a Friday evening for a taxi. I started to feel feint, fortunately a woman leaving the hospital noticed and advised my wife to get help. She spoke to the receptionist who broadcast a medical emergency. 

Staff immediately appeared from all directions and caught me as I feinted. 

They established I had very low blood pressure (possibly due to arrythmia) and I was wheeled to the Coronary Care Unit ward where I was reunited with my wife. 

Fortunately I seemed to improve quickly and we were very grateful, having fasted all day, to a young woman (possibly a student nurse) offering us tea and toast. 

The following morning Fiona, Aimee and a young man whose name I can't remember looked after me very well in a very friendly manner.  Also notable was a very smiley gentleman who was keeping the ward very clean. 

A big thank you to everyone for looking after me in my hour of need and for doing it in such an efficient and friendly manner.

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Responses

Response from Rachel Jones, Risk, Feedback and Legal Co-Ordinator , Clinical Governance, NHS Golden Jubilee 6 months ago
Rachel Jones
Risk, Feedback and Legal Co-Ordinator , Clinical Governance,
NHS Golden Jubilee
Submitted on 17/12/2024 at 09:40
Published on Care Opinion at 09:40


Dear Torrancet628,

Thank you for taking the time to post about your recent experience at the Golden Jubilee Hospital. I am delighted to hear the care you received was efficient and carried out in a friendly manner. Our staff are extremely hardworking and committed to providing excellent patient care. I will ensure your feedback is shared with Fiona, Aimee and the rest of the team involved in your care – I know they will be delighted to hear of the impact they had in your experience with us.

We wish you all the best for the future.

Kind Regards,

Rachel

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