"Excellent care"

About: Fairfield General Hospital Fairfield General Hospital Bury BL9 7TD

Posted via nhs.uk 5 months ago

I had to wait over 12 months for my ent (capitals not allowed apparently) appointment but once I was seen I was very well looked after. I had surgery this week, 2 years after my symptoms began and 18 months after first seeing my GP. The surgeon, anaesthetists and nursing staff on ward 12 were all excellent. They explained everything, kept me informed, looked after me and laughed with me. I have recently complained to Fairfield about their parking and a less than helpful experience I had in a&e but this experience has restored my faith. Thankyou to all concerned- you’re great!

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Fairfield General Hospital

Submitted on 17/12/2024 at 10:27

Published on nhs.uk at 10:27

Dear Jojo
Thank you for taking the time to share your your experience of the care you received from ENT surgical staff and ward 12 at Fairfield General Hospital.
We appreciate your kind feedback and we are delighted to hear that you felt you were well looked after, that our staff communicated were full of humour.
We will escalate your grateful comments to the senior leadership team so they can ensure colleagues involved in your care are recognised and we are sure they will be thrilled to know you feel they made a difference and restored their faith in our trust.
Kind regards
The Patient Experience Team

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