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"Excellent care but a corridor bed"

About: Craigavon Area Hospital / 3 North Ward

(as a service user),

I was admitted to ward 3N at Craigavon Area Hospital for IV antibiotics and remained on the ward for a week.

I want to thank all the staff involved in my care. In particular I was really impressed by how kind and professional all the nurses, healthcare assistants and domestic staff were.

The ward felt like a friendly and caring environment, and I was impressed by how staff worked together to provide care in sometimes quite challenging circumstances.

The only more negative aspect to my admission was being in a corridor bed outside the bays for the whole duration of my stay. Although I benefitted from the ward being prepared to work beyond capacity, a corridor bed provides very little opportunity for any minimum standard of privacy or dignity.

Since being in this position as a patient, I have noticed local press coverage and articles by the RCN describing how this in my opinion unacceptable practice has become normalised and accepted. I realise this is symptomatic of the pressure on the system, but do feel it is important to highlight how this feels from a patient's point of view.

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Responses

Response from Norma Parker, Ward sister, 3 North Medical, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 7 months ago
Norma Parker
Ward sister, 3 North Medical, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 16/12/2024 at 11:33
Published on Care Opinion at 11:33


Thank you for taking the time to write about your stay on 3 North. Excellent patient care is what we strive for here on 3 North and it was lovely to hear that the care you received was to that standard. I will be sure to pass on your lovely message to all staff involved in your care. I apologise that your stay was negatively impacted by being nursed in the corridor outside the bays which impacted on your privacy and dignity. I wish you well in your recovery.

Kind Regards

Norma Parker

Ward Manager

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