"Five Stars to the Reception Team"

I was contacted by my GP practice regarding some routine tests. As I was close to the practice I called in for the test forms. These had not been issued by the clinician, however the receptionist said they would deal with this and issued the appropriate form.

The receptionist noticed that I had another pending test they offered to give me the forms etc, saving me a return visit to the practice.

I had questions about a change in the local blood test centre, the receptionist updated me on this and sent me a link with the new contact number. As a result I was able to book a test for the following day, which was only possible because the receptionist gave me the details promptly.

I then ask a further question about a hospital referral that was also pending, again the receptionist said that they would check this for me. This was at busy time in the practice for the reception team.

After leaving the practice the receptionist called me to check on whether I had received the link and on the details of my referral.

I really appreciated the receptionist dealing with all my issues and particularly for calling me back to clarify the details of my referral. The receptionist was helpful, respectful and polite throughout my contact, which made all the difference to me. Thank You!