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"Every single staff member showed genuine care and concern"

About: Victoria Hospital / Trauma & orthopaedics

(as a service user),

I very recently suffered a Proximal Humerus fracture by falling over our Dog. My spectacular fall from Grace was stopped by the Toilet Bowl, the full height and weight of my body crashed down unhindered on the Porcelain Devil. I count myself fortunate as a Head shot would have had been a very different story!

It did take 11 days of an agonising dangling arm before I was contacted for a Plate and Screws procedure, which was unfortunate. 

However, I do feel that Fife NHS thoroughly redeemed themselves by the quality of care I received in Ward 33 in the Victoria Hospital in Kirkcaldy.

Every single staff member showed genuine care and concern.  I was attended to quickly in every single matter. Heck, even the food was awesome; they provided Vegan Gluten Free fare which was a delightful surprise.

I was visited very regularly by all manner and levels of staff and made to feel like I was important in their duty of care.

Unfortunately, I cannot recall any of their names, but a big shout out to Granny Charge Nurse in Purple and the Honey Bear physio.. you know who you are.

I would not recommend breaking a bone, but if you need to, this is the place to be seen!


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Responses

Response from Leigh Fotheringham, Charge Nurse, Ward 33, NHS Fife 6 months ago
Leigh Fotheringham
Charge Nurse, Ward 33,
NHS Fife
Submitted on 16/12/2024 at 19:29
Published on Care Opinion on 17/12/2024 at 08:04


picture of Leigh Fotheringham

Good afternoon,

Thank you so much for taking the time to respond with your positive feedback, regarding your recent stay in ward 33. I am delighted to hear your journey was a positive one. All forms of feedback is vital in ensuring us as a team can reflect, celebrate our praises and identify any areas of improvement.

I am sorry to hear you waited 11 days to have your surgery, it is an unfortunate process and appreciate how difficult it must have been. As a team, we always strive to provide the best care and treatment to all of our patients so this feedback is really valuable to us in improving our services.

I will be sure to pass all these lovely comments onto the rest of the team and know they will be delighted with your lovely feedback.

Wishing you all the best in your continued recovery.

Kindest regards,

Leigh Fotheringham

Charge Nurse

Ward 33

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