Care Opinion

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I was treated with the utmost care and compassion

Posted By Storm24685

"I was treated with the utmost care and compassion"

About: Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as a service user),

I recently had to use the OOH service due to having shingles and was referred by my local pharmacy as I had just missed my GP. Due to being immunocompromised I was advised to give them a call as soon as possible as I could take quite unwell. 

I called just after 6pm and was triaged by NHS24 who said they would arrange for someone from my local service to get in contact with myself.

Within half an hour of this I was treated by ANP Stephanie with the utmost care and compassion with my situation. Stephanie arranged for myself to get the medication picked up and sorted myself out with some pain killers and after care advice. 

I just want to pass on a thank you to your OOH team from myself. 

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Responses

Response from Andrew McCall, Service manager, Out of Hours, NHS Forth Valley 6 months ago
Andrew McCall
Service manager, Out of Hours,
NHS Forth Valley

Submitted on 13/12/2024 at 13:01
Published on Care Opinion at 13:01

Good afternoon Storm24685, thank you for taking the time to share your experience of your recent contact with Out Of Hours service.

I am pleased to hear that you received a call within half hour of calling NHS 24 and that you received high level of Care and compassion from Stephanie who was able to provide a suitable treatment plan for you to manage your shingles along with appropriate after care advice.

I will share your feedback with Stephanie as I know she will be encouraged to hear your comments.

I trust you are feeling better and your recovery is going well.

Regards

Andrew McCall

Service Manager

Out Of Hours

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 6 months ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 16/12/2024 at 12:39
Published on Care Opinion at 12:39

picture of Stephanie W

Dear Storm24685,

Thank you for sharing your experience on Care Opinion. I am sorry to learn you had cause to contact 111 due to having shingles. This must have been worrying and I do hope you are recovering well.

I reply on behalf of NHS 24, I am delighted that you received a call back so quickly and had such a positive patient journey.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience and I wish you all the best.

Kind regards,

Stephanie

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