"They explained everything very clearly"

I arrived in plenty of time for my appointment, but the carpark was full, with cars waiting to park blocking all roads in it. I travelled from Bude; there is not a viable public transport alternative. I phoned Radiology reception to say I would be late and the person I spoke to was very helpful and said that I should complain. Hence this feedback. The upper overflow carpark appears now to be inaccessible. I was delayed at least 15 minutes.

Once in the DXA Scan unit, both Karl and Vicky were excellent. They explained everything very clearly and listened to my comments. After the frustration of finding a parking space, it was a most pleasant experience.

Maybe a calming landscape picture on the ceiling above the pillow would have given me something to look at during the scan and help me keep still. Otherwise everything was excellent.