"The most awful gp in the uk!"

I called this morning at 8am to get an appointment for my son who was feeling unwell as ambulance services had been to the house that morning (5am) they told me to book an emergency appointment with my gp. The receptionist said as it’s serious I will be called back within 1 hour max 2 hours and will be told where to go and where to take my son. 7 hours later no one has called me, I’ve called Albert Road practise and I am still on hold even as I’m typing this review I have been position 1 for the last 58 minutes!!!!! No one has bothered to answer. This is completely unacceptable!!! My last appointment with this gp was for my blood test and the cancelled my appointment on the day without any reason and they didn’t even call to rebook my appointment. Honestly stay away from this gp. Awful service! I will be reporting to the trusting bodies and authority!