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"Made it as relaxed as possible for parents and children"

About: University Hospital Monklands / Day Surgery

(as a service user),

Daughters grommet and adenoids removal. I was very nervous going in but the whole process was very quick & organised. There wasn’t any long waits and the wards were decorated lovely with Xmas decorations for the kids. All the staff were lovely and couldn’t have been more helpful .

Was such a nice touch at the end of the day when children were leaving, the lovely staff gave them certificates and section boxes. Thank you for making the day as relaxed as possible for both parents and children.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 6 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/12/2024 at 16:38
Published on Care Opinion at 16:38


picture of Jennifer Montgomery

Dear indigoqy63,

Thank you for sharing your experience of University Hospital Monklands, Day Surgery,

I am so pleased to hear that your daughter had a great experience having her grommet and adenoid removal. It can be such a worrying time and I am glad that our fantastic staff kept things moving well so there were no long waits and the Christmas decorations would have made it feel more relaxing for children. What a lovely touch giving our a certificate and selection box after the procedure!

I look forward to sharing your kind words with the whole team who I am sure will get a real boost in hearing such positive praise.

I hope your daughter is recovering well.

Best Wishes,

Jenni

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