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The new reception team is fantastic

Story from nhs.uk

"The new reception team is fantastic "

About: Wembley Park Drive Medical Centre

I was very unwell I called hoping to get a tel apt on Wednesday at around 3to 4. The receptionist was very very polite she was tryin her level best to accommodate my request but I understand it was pretty late. I was asked to do online consultation which i did the next day morning. This receptionist was so sweet who called to check no me never ever in last 14 years this had ever happened she went ahead to book a f2f appointment for me. She went out of her way. This new staff is amazing. Older ones are still rubbish though kudos gal u changed my opinion about Wembley Park drive. Mind u i work for a GP myself so i know wat efforts she has put in to check on meThanks T u were amazing bless u 🙏🙏🙏

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Responses

Response from Wembley Park Drive Medical Centre 8 months ago
Wembley Park Drive Medical Centre

Submitted on 13/12/2024 at 08:02
Published on nhs.uk at 08:02

Thank you for taking the time to share your experience with us. We are so glad to hear that our receptionist was able to provide you with the care and support you needed during a difficult time. It’s wonderful to know that she went above and beyond to assist you, checking in on you and arranging a face-to-face appointment.

Your kind words mean a lot to us, and we will make sure to pass on your appreciation to her. It’s feedback like yours that encourages our team to continue striving for excellence in patient care.

We are committed to improving the overall experience for all our patients, and your honest feedback about past experiences is also invaluable to us as we work on enhancing our services.

Thank you again for your kind message. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Wishing you good health and all the best.

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