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"Incredibly kind"

About: Royal Devon & Exeter Hospital (Wonford) / Maternity

(as a service user),

I want to express my heartfelt gratitude for Harriet, a midwife in the new Perinatal Pelvic Health Service. I gave birth five months ago and have been struggling with my stitches not healing from a second degree tear. I had GP and gynae appointments, and I felt like no one knew how to help me— I started to feel stuck and like things weren’t getting anywhere. Eventually I was referred to PPHS.

Seeing Harriet was a breath of fresh air. She was incredibly kind, made me feel comfortable, and truly validated my experience. I arrived feeling nervous, but Harriet’s compassion and professionalism put me at ease. She took the time to listen, addressed my concerns, was able to physically treat me on the same day, arranged thorough follow up, answered all my questions, treated me with dignity, and focused on me as a whole person.

I know this service is new, and I’m so glad it’s been created—it’s clearly making a huge difference already. Harriet was passionate about the service, and pelvic health in general which was infectious and reassuring. Her care was exceptional and she has given me hope, and I am so thankful for that.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hazel Duckworth, Transformation Midwife (Eastern Services), Maternity (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 5 months ago
Hazel Duckworth
Transformation Midwife (Eastern Services), Maternity (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

I work as part of the Maternity Transformation project with the local maternity and neonatal service to improve services for patients and staff.

Submitted on 19/01/2025 at 19:43
Published on Care Opinion at 19:43


Dear geminiwd38

Thankyou so much for this lovely feedback for Hattie and the Pelvic Health service.

We agree that this new service is hugely beneficial for our service users and is a great new addition. It is also so great to hear that Hattie made you feel so comfortable and validated your experience. We know she is hugely passionate about the service and ensuring women get the care they deserve. I will pass this lovely feedback on to Hattie so she is aware of the positive impact she is having.

Thankyou again

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