Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Hospital Admission

Posted By februarygn64

"Hospital Admission"

About: Adult Health & Support Services / Hospital Social Work Team Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Medicine for the Older Adult (wards 13 - 16) University Hospital Wishaw / Trauma & orthopaedics

(as a service user),

I broke my hip and had to get an operation

I was admitted to two different hospitals and it was quite a worrying time

The staff in A&E at Hairmyres hospital were so kind and caring to me and helped reassure me

The staff in the wards and Consultant who did my operation was just outstanding 

My care and treatment from every single member of staff in Hairmyres was marvellous from physios to nursing care to personal care and nutrition to get me better

Social Worker was excellent and helped me to get  discharged and did everything she could to get me the best care package I needed she went above and beyond and I am very thankful to her

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 6 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 13/12/2024 at 09:55
Published on Care Opinion at 09:55

picture of Alan Martin

Dear februarygn64,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your hip, I cannot begin to imagine how worrying a time that was for you and I do hope that you are feeling better. It is great to hear positive stories about the work the wonderful staff in our Health Service provide.

If you wish I can pass on any feedback you may have to our staff directly. To do so we would need to know the date, time and address that the Ambulance attended and of course your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best in your recovery. Have a wonderful Christmas and thanks again.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Shirley-Ann O'Hare, Senior Nurse - Emergency Directorate, University Hospital Hairmyres, NHS Lanarkshire 6 months ago
Shirley-Ann O'Hare
Senior Nurse - Emergency Directorate, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 13/12/2024 at 16:31
Published on Care Opinion at 16:31

picture of Shirley-Ann O'Hare

Dear februarygn64

Thank you for taking the time in sharing your feedback.

Its lovely to hear that the team at the Emergency Department in Hairmyres Hospital we’re caring and compassionate towards you and you felt reassured by them.

I will share your kind words with the team.

I hope you are recovering well at home.

Kind Regards

Shirley-anne

Shirley-anne O'Hare

Senior Nurse, Emergency Directorate, Hairmyres Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Emma McBride, Fieldwork Manager, Social Work Hospital Team, South Lanarkshire University Health and Social Care Partnership 5 months ago
Emma McBride
Fieldwork Manager, Social Work Hospital Team,
South Lanarkshire University Health and Social Care Partnership

Submitted on 18/12/2024 at 14:16
Published on Care Opinion at 16:26

Dear Februarygn64

I am sorry to hear about your injury, and I can imagine this must have been a very difficult time for you. I am however pleased you had a positive experience in relation to the care and support you received, thank you for sharing and I will pass this back to the Social Work Team.

Best regards

Emma McBride

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k