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"The level of care and support was outstanding"

About: University Hospital Hairmyres / Cardiology University Hospital Hairmyres / Emergency Department

(as the patient),

While taking my Mum to our GP,  I myself took unwell with chest pain. Our Doctor immediately called A&E at Hairmyres and arranged for me to go their immediately. The staff at A&E were amazing, all of them so nice and so caring. I was taken very quickly and given various tests and blood tests. 

The Doctor who saw me at Hairmyres was Dr Kerr.  She was so kind and so thorough. After discharging me from the hospital that day she then organised for me to be sent for a further ECG test. Following that test, Dr Kerr wrote me a lovely letter to assure me that the test had come back as satisfactory.  The words she wrote were so kind, wishing me well and hoping that I was ok.  

The level of care and support I was given that day (I actually had to take my Mum with me, as she has dementia and could not be left alone in the house), was outstanding. I would like to thank Dr Kerr and all the staff at Hairmyres who helped  and looked after me ( and my Mum ) that day.

I hope this can be sent on to Dr Kerr. 

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Responses

Response from Shirley-Ann O'Hare, Senior Nurse - Emergency Directorate, University Hospital Hairmyres, NHS Lanarkshire 5 months ago
Shirley-Ann O'Hare
Senior Nurse - Emergency Directorate, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 13/12/2024 at 17:07
Published on Care Opinion at 17:07


picture of Shirley-Ann O'Hare

Dear Anne732

Thank you for sharing your feedback.

Its lovely to hear that all staff we’re amazing and nice, as the staff strive to give excellent patient care in these challenging times. And lovely to hear that the staff didn’t only care for yourself but also your mother.

I will share your kind feedback with the Emergency Department team and Dr Kerr.

Hope you and your mother are recovering well at home.

Kind Regards

Shirley-anne

Shirley-anne O'Hare

Senior Nurse, Emergency Directorate, Hairmyres Hospital

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