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Cannot fault the service or the treatment given to me

Posted By humanitiesqn69

"Cannot fault the service or the treatment given to me"

About: University Hospital Wishaw / Emergency Department

(as a service user),

My GP sent me to A & E in Wishaw General Hospital for cardiology checks to be carried out. 

I was seen promptly, treated so well and with compassion. 

Every member of staff was helpful, kind and very thorough and I felt really well taken care of. At no point was I made to feel uncared for and cannot fault the service or the treatment given to me. 

The only thing that could be improved is the cleanliness.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 11 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/12/2024 at 16:47
Published on Care Opinion at 16:47

picture of Jennifer Montgomery

Dear humanitiesqn69,

Thank you for sharing your experience in University Hospital Wishaw, Emergency Department.

I am sorry to hear that you were unwell and had to attend hospital. I am glad that you had excellent treatment while there, however, and that you found our staff to be caring, compassionate and helpful. This must have helped to reassure you.

I look forward to passing on your compliments to the whole team who I am sure will get a real boost from this. I note your comment about cleanliness and will ensure this is also fed back to the correct team.

I hope you are feeling better now.

Best Wishes,

Jenni

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