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"You guys made it easier for me"

About: Royal Alexandra Hospital / Day Surgery Unit Royal Alexandra Hospital / Urology

(as the patient),

I had to go for a laser ablation cystoscopy in day surgery RAH.

I just wanted to thank the staff on shift that day, Nisha, Stephen & Cole & the theatre staff who put me at ease, I didn’t get their names but I got great ideas for my grandson's Christmas! 

It wasn’t a pleasant experience but you guys made it easier for me with the banter & the care you showed me. Thanks to you all 🥰

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 19/12/2024 at 14:18
Published on Care Opinion at 14:18


picture of Kevin Torbet

Dear Wee Anne

Thank you so much for taking the time to share your story with us. We’re delighted to hear that your experience was made easier by the compassionate care and good humour of our staff during your laser ablation cystoscopy at the Royal Alexandra Hospital Day Surgery Unit.

We will make sure to pass on your kind words to Nisha, Stephen, Cole, and the theatre team. They will be thrilled to know that their efforts made such a difference to you. It’s always our goal to provide excellent care and to make potentially difficult experiences as comfortable as possible.

We hope you are recovering well, and we’re glad you even took away some great Christmas gift ideas for your grandson.

Thank you again for sharing your feedback—it truly means a lot to us.

Kind regards

Kevin

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