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"Professional and Personal service . Thank you . "

About: The Red House Group

The compassion, professionalism and speed of service was excellent. Following falls at the weekend of an elderly neighbour I was unsure what to do so went in person to the surgery .

The receptionist was empathetic and listened reassuring me that she would message GP and get back to me later that morning . Which she did .

The care and attention my neighbour recieved was excellent.

I recieved a call from the GP to assess the situation, within 2 hrs a wonderful compassionate nurse practitioner saw my neighbour examined, assessed and reassured both my neighbour and myself , giving advice and guidance.

How fortunate we are to have the Redhouse Surgery in the Radlett Community. Thank you .

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Responses

Response from The Red House Group 5 months ago
The Red House Group
Submitted on 11/12/2024 at 10:06
Published on nhs.uk at 10:06


Good morning Ms Carr

Many thanks for the positive review and we are pleased to hear that your elderly neighbour's medical condition has been sorted on time with some intervention from our staff.

We will share your comments with the wider team.

Management

Red House Group

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