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Puts us at ease and makes us feel so welcome

Posted By herculesng66

"Puts us at ease and makes us feel so welcome"

About: Royal Hospital for Children and Young People (Edinburgh)

(as a service user),

My child attends an AHP service as an outpatient.

The receptionist upstairs on level 1 has always greeted us with a warm friendly smile, puts us at ease and makes us feel so welcome.

It’s the small things that make a huge difference. Attending hospital appointments can be fraught, battling traffic to arrive on time and anxious about the appointment.

Waiting areas are the beginning of a journey for parent and child and being put at ease is just amazing.

Thank you. 

We wish we could remember your name. We’ll ask next time. 

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 4 months ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 17/12/2024 at 15:13
Published on Care Opinion at 15:13

picture of Louise Davies

Dear herculesng66

I was delighted to read your story and hear how the friendly the receptionist is. It is lovely to know that they always make you and your child feel so welcome when attending for appointments.

I will make sure your kind words are passed on.

Thank you

Louise

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