"I felt they were so unprofessional"

My 5 year old was admitted following a seizure. Non verbal and autistic so found it very distressing. I was told I was unable to bring my baby in who is breastfed (even though they have posters everywhere saying breastfeeding friendly!) I voiced concerns over his safety if I had to go home to feed my baby as my child ran out of the room screaming and a staff member who was there didn’t even look my childs direction.

I was told there is always a staff member around as my child has a habit of escaping/wandering off. I was reassured they would be watched. Anytime I looked out the room there was nobody there, meaning my child could disappear and nobody would see.

A group of staff were standing gossiping and when I decided to discharge my child we overheard them slating us.

After being with an amazing ambulance crew, and then with fantastic A&E staff, they completely destroyed my trust in their service.

I hope and pray we’re never in the position again to have to be in that ward. I felt they were so unprofessional staff members.