Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

E7 Health

Story from nhs.uk

"E7 Health"

About: First 4 Health Group - E7 Health

I had an appointment yesterday & I was late due to traffic and also I called to gp nobody answered the phone, I been there around 10 minutes late however they couldn't find my son appointment time due to their system was down . I requested they see my son cause was unwell staff spoke to gp manager& doctor they didn't help to see my son even though I spoken manager she said she couldn't do nothinging about it call me later and give an call for another appointment its totally nightmare service got from them wheres we paid Nhs free they treat us so badly which is unpredictable & unprofessional.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from First 4 Health Group - E7 Health 9 months ago
First 4 Health Group - E7 Health

Submitted on 20/12/2024 at 12:35
Published on nhs.uk at 12:36

Dear Islam,

Thank you for taking the time to share your experience.

We sincerely apologise for the inconvenience and frustration you encountered during your recent visit.

We understand how important it is for your child to receive prompt care, especially when unwell.

While we strive to minimise disruptions, we experienced an internet outage on the day of your visit, which unfortunately impacted our telephone lines and clinical appointment system.

We had posted a notice on our telephone lines and website regarding this issue, and we are truly sorry for the additional stress this caused.

Your feedback is extremely valuable, and we will review this situation with our team to identify ways to better handle similar scenarios in the future. We never intend for anyone to feel unheard or unsupported, and we deeply regret that this was your experience.

Please reach out to the practice so we can assist you in scheduling another appointment, if still needed. Our priority is ensuring that our patients receive the care and support they need.

Thank you for bringing this to our attention, and we hope to have the opportunity to provide a much-improved experience moving forward.

E7 Health 💙

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k